Shop Info & Policies
SOUL HAVEN COMPANY SHOP INFO, POLICIES, WARNINGS & DISCLAIMERS
••• SHIPPING
Turn Around Time is currently up to 30 BUSINESS DAYS excluding weekends and holidays.Shipping time is not included in TAT. All items are made to order unless stated otherwise. Each product will have TAT listed in the description section. Please read and review each listing before placing your order.
Orders placed over the weekend will not start turnaround time until the following Monday, unless that Monday falls on a holiday, then it will start on that followingTuesday.
All RTS items have a processing time of 7 business days for packing and delivering items to the postal service unless otherwise noted.
It is not uncommon for tracking to not update right away from USPS. All updates are posted weekly in our Facebook VIP group. Please do NOT message personal profiles on social media platforms. All order inquiries should be made via email at hello@soulhavencompany.com. Please allow 24-48 hours for an email response. Emails are answered weekly.
Soul Haven Company is NOT responsible incorrect shipping information. All shipping information is input from the customer. Please confirm your address is correct before placing your order. We will only ship to the information provided by the purchaser when your order is placed. Should you need to change your shipping address after your order has been placed, you are responsible for contacting Soul Haven Company and for any additional shipping fees that may incur. This includes reprinting or remaking a new shipping label, different rates etc.
Once items have shipped, SOUL HAVEN COMPANY is not responsible for lost, stolen, damaged packages, nor missing packages marked as DELIVERED. If your package is stolen after delivery, please file a police report. If your package arrives damaged by the postal service and/or empty with a damaged sticker, please notify USPS immediately to file a claim and inform Soul Haven Company.
Packages are scheduled for USPS pick up ONCE weekly.
••• REFUNDS/RETURNS/CANCELLATIONS:
ALL SALES ARE FINAL.
Due to the nature of products being handmade we do not accept returns or cancellations. With handmade items there is the chance of a minor flaw or imperfections as our items are not mass produced. SOUL HAVEN COMPANY will only offer a refund if your order cannot be fulfilled.
••• RIGHT TO REFUSE SERVICE
As a small handmade business Soul Haven Company has the right to refuse service as well as refund without notice. We do not tolerate harassment, bullying, or mistreatment. We have boundaries in place and will never tolerate disrespectful behavior.
••• QUESTIONS/CONCERNS
Please utilize the chat feature or send an email when needing to ask a question. Please include your order # if applicable. Please allow 24-48 hours for us to respond. Please do NOT send messages on Social Media to our admin teams personal Social Media accounts. We will not return messages sent via DM. Please email us with any questions or concerns at hello@soulhavencompany.com or use the contact us tab as mentioned above. We will return all emails once weekly during business hours of 10am-3pm EST. Excluding holidays & weekends.
•••WARNINGS & DISCLAIMERS:
Soul Haven Company products are not suitable for children under the age of 13 years. Accessories are not suitable for play, or hands of small children. All Accessories, Hair Clips, Bracelets & Necklaces being purchased for children under the age of 13 are intended for photo prop use only with adult supervision.
Please note that our products are not toys. Never leave your child unattended with any of our products at any time. Always supervise children closely while wearing their Soul Haven Company accessories, jewelry, hair clips or other items. Children should never be left unattended with any of these items, as small parts may become loose & pose a choking hazard. This includes but is not limited to crystals, charms, acrylic, beads, clasps, tassels, hardware, beads, clips etc.
Our jewelry / accessories / hair clips and other products should always be removed during car rides (especially for children in a rear-facing carseat), naps & at bedtime. Jewelry, hair clips & accessories can be a strangulation and choking hazard. Always supervise children while they’re wearing their Soul Haven Company Accessories.
While our accessories are created with safety and longevity in mind, no accessory is unbreakable and these small components are considered a choking hazard. For children under 13, the accessories are not intended for regular wear or teething. Make sure you take off all accessories while your little one is bathing, swimming, and napping or unattended.
Our products are NOT teething/nursing jewelry. Do not allow the wearer to place any item in his/her mouth at any time.
ACRYLIC IS NOT INDESTRUCTIBLE, it can break. not suitable for play, or hands of small children.
By purchasing from Soul Haven Company you acknowledge and agree all terms set forth. Soul Haven Company assumes no liability for injury, medical issues, or death resulting from product misuse. Supervision is required. Buyer assumes all responsibility for your child’s safety and are acknowledging & agreeing to all the terms and disclaimers stated above. Your child’s safety is our number one priority at Soul Haven Company.